This is the privacy & cookie policy of Goldhawk Bikes Ltd. In this document, “we” or “us” or “our” refers to Goldhawk Bikes Ltd

We understand that your privacy is important. We respect and value the privacy of everyone who visits and will only collect and use personal data in ways that are described here, and in a way that is consistent with our obligations and your rights under UK law.

Please read this Privacy Policy carefully and ensure that you understand it. If you do not agree with this Privacy Policy, you must stop using our site immediately.

You will be required to read and accept this Privacy Policy when signing up for an account or placing an order.

Goldhawk Bikes Ltd is a UK private limited company. Company registration number is 8983827

Our registered and trading address is 1a Harmood Street, London. NW1 8DN

Email contact:

Telephone: 0207 4826713

Except as set out below or as required by law, we do not share, or sell, or disclose to a third party, any personally identifiable information collected at this site without your consent.


Information we collect:

When you visit, register or order products or services on our website, you may be asked to provide certain information about yourself including your name, contact details and credit or debit card information.

We do not store or come into contact with your card information through our website. This data is securely handled by our payment provider Global Payments.

We may also collect information about your usage of our website as well as information about your gender, occupation, location, purchase history, and other demographic information through your usage of our website, the messages you post to the website and e-mails you send to us.

We use third-party analytics tools to help measure traffic and usage trends for our website. These tools collect information sent by your device, including the web pages you visit, add-ons, and other information that assists us in improving our website. We collect and use this analytics information with analytics information from other users so that it cannot reasonably be used to identify any particular individual user.



Using your information:

Your information will enable us to provide you with access to all parts of our website and to supply the goods you have requested. It will also enable us to invoice you and to contact you where necessary concerning your orders. We will also use and analyse the information we collect so that we can administer, support, improve and develop our business.
Our lawful basis for doing so stems from article 6 of GDPR i.e. you have given us your consent to use your data in the following specific ways.

We may use your information to contact you for your views on our services and to notify you occasionally about important changes or developments to the website, our services and offerings. Further, where you have consented, we might also use your information to let you know by email about other products and services which we offer which may be of interest to you. If you change your mind about being contacted in the future, please let us know at


Disclosing your information:

The information you provide to us may be accessed by or given to third parties some of whom may be located outside the European Economic Area who act for us for the purposes set out in this policy or for other purposes approved by you. Those parties process information, make deliveries, process card payments and provide support services on our behalf. We may also pass aggregate information on the usage of our website to third parties, but this will not include information that can be used to identify you.

Countries outside the European Economic Area may not always have strong data protection laws. However, we will always take steps to ensure that your information is used by third parties in accordance with this policy.

Where we transfer your data to a third party based in the US, this may be protected if they are part of the EU-US Privacy Shield. This requires that third party to provide data protection to standards similar to those in Europe.


Security & data retention:

We employ security measures to protect your information from access by unauthorised persons and against unlawful processing, accidental loss, destruction and damage.

We keep information which forms part of our business record for a minimum of six years. That is because we may need it in some way to support a claim or defence in court. That is also the period within which our tax collecting authorities may demand to know it.

Accessing & updating

You are entitled to see the information held about you and you may ask us to make any necessary changes to ensure that it is accurate and kept up to date. If you wish to do this, please contact us at

You also have the ability to delete all information that we currently hold on you, and also to download this same data in a machine-readable form. If you wish to do this, please contact us at



Changes to our privacy policy:

Any changes to our privacy policy in the future will be posted to the website and, where appropriate, through e-mail notification.

All comments, queries and requests relating to our use of your information are welcomed and should be addressed to



Cookies are small text files that are placed on your computer’s hard drive through your web browser when you visit ours or any website. They are widely used to make websites work, or work more efficiently, as well as to provide information to the owners of the site.

You may set up your computer to reject cookies, but you may then not be able to use certain features on our site.

Cookies collect information that is used either in aggregate form to help us understand how our website is being used, or to help us customise our website and application for you in order to enhance your experience. We use Google Analytics which gathers information allowing us to understand interactions with our websites and ultimately refine that experience to better serve you.

You have the right to decide whether to accept or reject cookies to prevent us collecting this information, and you are presented with this option when you first visit our website.

The law states that we can store cookies on your device if they are strictly necessary for the operation of this site.

For other types of cookies, we need your permission

You can give, change or withdraw consent for the use of cookies at any time using the relevant buttons.

Below is a list of the cookies used on the website


_ga / _gid Google Analytics. Gathers information that helps us understand how visitors interact with our website.
wordpress_logged_in_[hash] Checks whether or not the current visitor is a logged in user.
wordpress_[hash] Used to store your authentication details
woocommerce_cart_hash / woocommerce_items_in_cart Helps WooCommerce know when the cart data changes.
wp_woocommerce_session_[hash] Contains a unique code for each customer so that it knows where to find the cart data in the database for each customer
cookie_notice_accepted Used to determine if a user has read and accepted the websites cookie agreement